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Ellard & RoeOptometrists
01434 604 118Mon–Fri 9–5.30 Book an examination

Find us & book

21 Priestpopple, Hexham

Two minutes from the bus station, five from either car park. Ring and you will speak to somebody in the shop — there is no queue and no options menu.

Call 01434 604 118 Request an appointment
Urgent — flashes, floaters, red eye Call now, seen today
Next routine appointment Thu 6 Aug, 10:20
Late clinic Thursdays to 19:00
Home visits Tynedale, on request

Request an appointment

Tell us what you need and when

We answer requests in one working day. This form is not a live booking system and never will be — the length of your appointment depends on what you need, and that is a decision for a person, not a calendar widget.

About you
We ring rather than email — it's quicker.
Tells us whether you're NHS eligible.
What you need

If this is urgent, do not use this form. Flashes, a new shower of floaters, a curtain across the vision, sudden loss of vision or a red painful eye all need a phone call today — 01434 604 118.

We use what you send here to arrange your appointment and for nothing else. Clinical records are kept for ten years as the College of Optometrists requires; you can ask to see yours at any time.

Opening

Monday9:00 – 17:30
Tuesday9:00 – 17:30
Wednesday9:00 – 17:30
Thursday9:00 – 19:00
Friday9:00 – 17:30
Saturday9:00 – 13:00
SundayClosed

Closed for lunch 13:00–13:45 Monday to Friday. The last examination of the day starts 45 minutes before we close.

Getting here

  • Bus — Hexham bus station, 2 minutes on foot.
  • Train — Hexham station, 8 minutes, mostly downhill on the way there.
  • Parking — Loosing Hill or Wentworth, both 5 minutes.
  • Access — one step at the door and a portable ramp; ring ahead and it will be out. Consulting room is on the ground floor.

Where we are

The block, drawn

A map iframe means a third-party request, a cookie notice and a licence obligation on every page it sits on. This is a schematic instead. It is enough to find the door.

21 Priestpopple Ellard & Roe Post office Bakery Bus station 2 min walk Loosing Hill car park Wentworth car park Priestpopple Battle Hill Station Rd Beaumont St N Schematic. Not to scale.

If something goes wrong

Complaints, records and regulation

How to complain

Ask for Ruth Ellard, in person or on 01434 604 118. If you would rather write, reception@ellardandroe.co.uk or the address at the foot of this page. We acknowledge in three working days and answer fully within twenty, and we will tell you what we have changed as a result.

If you are not satisfied with our answer you can take it to the Optical Consumer Complaints Service, and for anything concerning a clinician's fitness to practise, to the General Optical Council directly. You do not need our permission to do either.

Your clinical records

Kept for ten years from your last visit, as the College of Optometrists requires, and for children until their twenty-fifth birthday. You can ask to see them or have a copy at any time, and we do not charge for it. Records move with you if you change practice — ask us and we will send them.

Registration and indemnity

Every clinician here is registered with the General Optical Council and their number is printed on the practice page so you can check it. Ellard & Roe is registered with the GOC as an optical business and carries professional indemnity through the Association of Optometrists.

NHS sight tests and vouchers

We hold a General Ophthalmic Services contract, so NHS sight tests are available here for anyone eligible. Optical vouchers are deducted at the current national value for your band and we show you the arithmetic on the bill rather than netting it off silently.

01434 604 118

Monday to Friday 9:00–17:30, Thursday to 19:00, Saturday morning. Somebody in the shop answers it.

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