01225 460121, and someone in the office picks it up
Not a call centre, not a franchise head office, and not a form that disappears. Between nine and half five you will get one of nine people, all of whom can see your file.
During office hours
Monday to Friday, 9.00 to 5.30. Saturday 9.30 to 1.00. Closed Sunday and bank holidays.
- T 01225 460121
- E office@newel.example
- A 12 Widcombe Parade, Bath BA2 4JT
- P Free parking on Claverton Street after 6pm
Out of hours emergencies
Twenty-four hours, every day of the year, for managed properties. An emergency is anything that makes the property unsafe or uninhabitable — no heat or hot water in winter, an uncontrollable leak, no power, a door or window that will not secure.
- T 01225 460199
- ! Gas smell: leave, then National Gas 0800 111 999
- ! Fire: 999 first, us afterwards
- — Non-urgent repairs: report any time, actioned next working day
Tell us which of these you are
We reply the same working day. Nothing you send here is passed to a third party, and we do not sell enquiry data to mortgage brokers or conveyancers — which, in this trade, needs saying.
Drawn, not embedded. No third-party map script, no cookie banner and no network request — see PORTING.md §6.
Response times we will be held to
These are in our terms of business, not just on this page. The student cycle means January to March is our busiest quarter and we say so rather than quietly slipping.
| You contact us about | We respond | We resolve |
|---|---|---|
| An out-of-hours emergency | Immediately, by phone | Contractor attending within 4 hours |
| An urgent repair in hours | Same working day | Contractor within 24 hours |
| A routine repair | Same working day | Quoted and booked within 5 working days |
| A valuation request | Same working day | Appointment within 48 hours |
| A general enquiry | Same working day | — |
| A formal complaint | Acknowledged in 3 working days | Final response in 15 working days |
No appointment needed between nine and half five
The office is the shopfront on Widcombe Parade with the stair on the door. If you are coming about a switch, bring your current terms of business and last year's statements.