Ruth Vellacott
Founder and director, sales
MNAEA · 22 years in Bath
Values everything listed or in the conservation area personally. Spent eleven years on a national's Bath desk before starting this one and left because of the twenty-week contracts.
About
Six people, one office, eight areas.
We have been at 14 Bladud Buildings since 2009 and we have not opened a second branch, because the thing we sell is knowing which side of Larkhall Road gets the afternoon sun.
Quoin was started by two people who had both watched a valuation be used as a bid. An agent quotes the highest figure in the street, ties the seller in for twenty weeks, reports thin viewings, and then asks for a reduction — and by the time the price is right the property has been sitting long enough that buyers assume something is wrong with it.
The four-week tie-in is our answer to that, and it is not a marketing line. An agent who cannot hold you for twenty weeks has no mechanism for profiting from overvaluing you. If our number is wrong you can leave in a month and it costs you nothing — no withdrawal fee, no charge for the photography, no claim on the marketing.
Everything else follows from that. We publish the fee because a fee you have to telephone for only moves for people who telephone. We put tenure, council tax band and the EPC on the listing card because a buyer who has to ring to find out the lease has 68 years left is a buyer we have wasted an afternoon on. And we say which of our areas is slow, because we will have to say it eventually and it is cheaper to say it first.
We handle around 90 sales a year, 214 tenancies and eight blocks. That is roughly the ceiling for six people who all still do viewings, and we would rather stop there than become the kind of agency where nobody has seen the property.
2009Trading in Bath since
214Tenancies under management
96%Of asking price achieved, 12-month average
31Days to agreed sale, average
246Leasehold units, across 8 blocks
The people
All six do viewings. Two of them do yours.
Whoever values your property is who markets it and who negotiates the offer. We do not hand instructions to a separate sales desk, because the person who told you what it was worth should be the person who has to defend the figure.
Tom Ashfield
Director, lettings
MARLA · co-founder
Runs the managed book. Spent the spring of 2026 converting 214 tenancies to assured periodic before the first of May and has the spreadsheet to prove every one of them was served on time.
Priya Raman
Head of property management
MARLA · IRPM Associate
Owns the compliance calendar — gas, electrical, deposits, licences — and the contractor panel. Also runs the Section 20 consultations, which is the part of block management that goes wrong most expensively.
Callum Doyle
Sales negotiator
Propertymark Level 3 · Larkhall born
Does the Saturday viewings, which is the busiest four hours of the week and the reason the office is open when the rest of Bladud Buildings is not.
The portrait tiles above are drawn masonry bonds, not photographs. We would rather show a pattern than a stock photograph of somebody who does not work here.
If our number is wrong, you can leave in a month and it costs you nothing.
Registered
If this goes wrong, here is who to go to.
Two of the schemes below are legal requirements with penalties attached, and all of them exist for you rather than for us, so they get numbers and an explanation instead of a row of grey logos.
Propertymark — NAEA & ARLA
Member no. C0392841
Conditional on an annual accountant's report, evidence of professional indemnity cover and membership of a redress scheme. Checked every year, not once.
Client Money Protection
Certificate C0392841 · to 31 Mar 2027
If we failed while holding your rent or your deposit, this is the scheme that repays it. Mandatory since April 2019.
The Property Ombudsman
Membership D14027
Independent redress, legally required. If our complaints procedure has not resolved it in eight weeks, TPO decides, and the decision binds us and not you.
Tenancy Deposit Scheme
Member no. T5581102
Every deposit protected within thirty days, prescribed information served the same day, disputes decided by the scheme's adjudicator rather than by us.
Information Commissioner's Office
Registration ZA766104
Applicant references are destroyed after six months. What else we hold and how to have it deleted is in the privacy notice.
Quoin Property Ltd
Company 07019448 · VAT GB 118 4472 96
Registered in England and Wales at 14 Bladud Buildings, Bath BA1 5LS. Professional indemnity cover £1,000,000.
Next
Get the number, then decide.
Three quarters of an hour, no obligation, and you keep the comparable sales we used whether or not you instruct us.