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Plumbing and heating · 24/7 emergency line · Hollinbrook, England

Water off, heat on, fixed properly

A local plumber and heating engineer with a person on the emergency line at any hour. You hear the call-out fee and the usual arrival time before the van leaves, and bigger jobs are priced on paper, line by line.

Office open now

Gas Safe card at the doorCheck it before anyone comes in

What is happening?

Tap what is wrong. The steps, our arrival time and a sample price follow.

How bad is it?

Running or spreadingA steady dripA damp patch

Urgent: ring nowWater you cannot stop

Do this now

Turn the stop tap off, clockwise. It is often under the kitchen sink.
Open the cold taps to drain the pipes, and switch the heating off.
Stay clear of wet sockets. Fuse board off only if you can reach it dry.

When we can be thereOffice open until 18:00

What it may cost, sample

The visit usually coversWater made safe, the leak found, a repair or a safe temporary fix, and a written note.

Call now: 01632 960 612Or book a visit instead

Urgent: ring nowWater you cannot stop

Do this now

Turn the stop tap off, clockwise. It is often under the kitchen sink.
Open the cold taps to drain the pipes, and switch the heating off.
Stay clear of wet sockets. Fuse board off only if you can reach it dry.

When we can be thereOffice open until 18:00

The visit usually coversWater made safe, the leak found, a repair or a safe temporary fix, and a written note.

Call now: 01632 960 612Or book a visit instead

Can wait for a visitA leak that can wait a little

Do this now

Put a bowl or towel under it, and empty it often.
Close the small valve on that pipe if there is one, or the stop tap.
Take a photo of where it comes from. It helps the visit.

When we can be thereNext free visit: tomorrow, 08:00 to 10:00A two-hour window in the sample diary. Office open until 18:00.

The visit usually coversWater made safe, the leak found, a repair or a safe temporary fix, and a written note.

Book a visit for a leakOr call 01632 960 612

Can wait for a visitA damp patch

Do this now

Dry it with a towel and mark the edge in pencil.
Look again in an hour. Is it spreading, or dripping?
If it grows, turn the stop tap off and ring us.

When we can be thereNext free visit: tomorrow, 08:00 to 10:00A two-hour window in the sample diary. Office open until 18:00.

The visit usually coversWater made safe, the leak found, a repair or a safe temporary fix, and a written note.

Book a visit for a damp patchOr call 01632 960 612

Can wait for a visitNo hot water

Do this now

Check the thermostat, the programmer and the switch at the wall.
Read the pressure gauge if you can see it. Note any error code.
Leave the casing closed. Never open a boiler or heater yourself.

When we can be thereNext free visit: tomorrow, 08:00 to 10:00A two-hour window in the sample diary. Office open until 18:00.

The visit usually coversYour engineer shows their card, finds the fault and quotes any part in writing before ordering it.

Book a visit for a no hot water faultOr call 01632 960 612

Urgent: ring nowNo hot water, and someone is vulnerable

Do this now

Keep warm in one room with layers and blankets.
Use a safe plug-in heater if you have one. Never a gas cooker or oven.
Ring us and say who is at home, so we can plan the visit.

When we can be thereOffice open until 18:00

The visit usually coversYour engineer shows their card, finds the fault and quotes any part in writing before ordering it.

Call now: 01632 960 612Or book a visit instead

Urgent: ring nowNo hot water and a leak

Do this now

Switch the boiler off at its own switch or the wall.
Turn the stop tap off if water keeps coming.
Stay clear of wet sockets, and leave the casing closed.

When we can be thereOffice open until 18:00

The visit usually coversYour engineer shows their card, finds the fault and quotes any part in writing before ordering it.

Call now: 01632 960 612Or book a visit instead

Can wait for a visitNo heating

Do this now

Is the thermostat up, the programmer on and the boiler on at the wall?
Are all the radiators cold, or only some? Tell us when you ring.
Leave the casing closed. Never open a boiler or heater yourself.

When we can be thereNext free visit: tomorrow, 08:00 to 10:00A two-hour window in the sample diary. Office open until 18:00.

The visit usually coversYour engineer shows their card, finds the fault and quotes any part in writing before ordering it.

Book a visit for a no heating faultOr call 01632 960 612

Urgent: ring nowNo heating, and someone is vulnerable

Do this now

Keep warm in one room with layers and blankets.
Use a safe plug-in heater if you have one. Never a gas cooker or oven.
Ring us and say who is at home, so we can plan the visit.

When we can be thereOffice open until 18:00

The visit usually coversYour engineer shows their card, finds the fault and quotes any part in writing before ordering it.

Call now: 01632 960 612Or book a visit instead

Urgent: ring nowA leaking radiator or pipe

Do this now

Close both valves on the radiator, turning them clockwise.
Put a towel and a bowl under the drip, and keep the heating off.
If it is a pipe, turn the stop tap off. Stay clear of wet sockets. Fuse board off only if you can reach it dry.

When we can be thereOffice open until 18:00

The visit usually coversThe radiator, valve or pipework checked, a repair or a swap, and a written note.

Call now: 01632 960 612Or book a visit instead

Can wait for a visitA blocked sink or drain

Do this now

Stop running water into it.
Try a plain plunger, gently. Hot, not boiling, water with washing-up liquid can help.
No chemical cleaners, and do not rod the drain hard.

When we can be thereNext free visit: tomorrow, 08:00 to 10:00A two-hour window in the sample diary. Office open until 18:00.

The visit usually coversThe blockage cleared, the likely cause explained and a written note. A camera check on request.

Book a visit for a blocked sinkOr call 01632 960 612

Can wait for a visitA blocked toilet

Do this now

Do not flush again.
Try a plain plunger, gently.
Keep it closed off, and wash your hands afterwards.

When we can be thereNext free visit: tomorrow, 08:00 to 10:00A two-hour window in the sample diary. Office open until 18:00.

The visit usually coversThe blockage cleared, the likely cause explained and a written note. A camera check on request.

Book a visit for a blocked toiletOr call 01632 960 612

Urgent: ring nowAn overflowing drain or toilet

Do this now

Stop using every tap, toilet and shower.
Keep children and pets away. Wear gloves to clear up.
No chemical cleaners. Stay clear of wet sockets. Fuse board off only if you can reach it dry.

When we can be thereOffice open until 18:00

The visit usually coversThe blockage cleared, the likely cause explained and a written note. A camera check on request.

Call now: 01632 960 612Or book a visit instead

Emergency: leave and callSmell of gas

Do not wait for us. Do this now.

No flames, no smoking, no switches. Leave lights as they are.
Open doors and windows, then leave the building.
From outside, call 0800 111 999. Stay out until you are told it is safe.

Call 0800 111 999The free gas emergency line, open 24 hours (as reported by National Gas).

Once you are safeThen ring us if an appliance needs a lookGas work is only done by a Gas Safe registered engineer, who shows the card at the door.

Ring us after: 01632 960 612

Emergency: leave and callSmell of gas, and someone feels unwell

Do not wait for us. Do this now.

Anyone dizzy, sick or collapsed? Call 999 now.
No flames, no smoking, no switches. Leave lights as they are.
Open doors and windows, then leave the building.
From outside, call 0800 111 999. Stay out until you are told it is safe.

Call 0800 111 999The free gas emergency line, open 24 hours (as reported by National Gas).

Once you are safeThen ring us if an appliance needs a lookGas work is only done by a Gas Safe registered engineer, who shows the card at the door.

Ring us after: 01632 960 612

Can wait for a visitA tap or shower fault

Do this now

Close the small valve under the tap if there is one.
Catch drips with a bowl and dry the area.
Note the make, or take a photo. It speeds up the visit.

When we can be thereNext free visit: tomorrow, 08:00 to 10:00A two-hour window in the sample diary. Office open until 18:00.

The visit usually coversA look at the fitting, a repair or a swap, and a written note. Parts are quoted first.

Book a visit for a tap or shower faultOr call 01632 960 612

Can wait for a visitA radiator or pipework fault

Do this now

If a radiator drips, close both its valves, clockwise.
Put a towel under it, and note which radiators are affected.
Leave the boiler casing closed.

When we can be thereNext free visit: tomorrow, 08:00 to 10:00A two-hour window in the sample diary. Office open until 18:00.

The visit usually coversThe radiator, valve or pipework checked, a repair or a swap, and a written note.

Book a visit for a radiator faultOr call 01632 960 612

Can wait for a visitA bigger job, priced on paper

Do this now

Note what you want done, and where.
Take a few photos and a rough measurement.
We visit, measure and send a written quote with every line priced.

When we can be thereNext free quote visit: tomorrow, 08:00 to 10:00A two-hour window in the sample diary. Office open until 18:00.

What it costs, sampleFreeNo charge for the quote visit (sample policy). The quote is written, line by line.

The visit usually coversA look, measurements and a written quote with every line priced and VAT on its own. No charge, no obligation (sample policy).

Book a free quote visitOr call 01632 960 612

Sample times and prices for a fictional firm. General information, not a quote or a diagnosis. Someone in danger or hurt? Call 999 first.

4.6 / 5from 10 sample reviews{{rates.call-out.price}}call-out, {{rates.call-out.mins}} minutes in (sample)24/7always a person

If it is happening now

Safe first steps, before anyone arrives

Pick what is going on. You get three safe steps, what not to do, and the right number to ring. For information only: if anyone is in danger, call the emergency services first.

Water you cannot stop

A burst pipe, a leak through a ceiling or a stopcock that will not turn.

Turn the stopcock offTurn it clockwise until it stops. It is usually under the kitchen sink, or where the pipe comes into the house.
Open the cold tapsRun them until they stop, and flush a toilet once. Switch the heating and any immersion heater off so they do not run dry.
Make it safe indoorsMove valuables, catch drips in a bucket and keep clear of wet sockets. Switch the electricity off at the fuse board only if you can reach it without standing in water.

Please do not

Touch electrics with wet hands, or while standing in water
Use the boiler or an immersion heater if water has reached it
Wait to see if it stops by itself

Call 01632 960 612

Someone is in danger or hurt? Call 999 first.

Safe first steps only, for information. This is not a substitute for the emergency services or for a qualified engineer, and it is not legal or professional advice.

Our price promise

The fee first, and no surprises

Most people ring a plumber when something has already gone wrong. So we say the cost first, in plain words.

How we price

The call-out fee, said first

You hear {{rates.call-out.price}} (sample) when you book, with the first {{rates.call-out.mins}} minutes of finding the fault included, before the van sets off.

Bigger work on paper

Bathrooms, boilers and anything over a few hours are priced line by line, with the VAT shown on its own, before any work starts.

No pressure, ever

No cash at the door before the work and no “today only” prices. Take a day, compare quotes, and ask us anything.

Open now, until 18:00Next free visit: tomorrow, 08:00 to 10:00