Frodsham Street, Chester · since 2009

Your lock, not our lock sale.

A Master Locksmiths Association approved workshop with a door on the street. We pick before we drill, we publish what we charge at three in the morning, and the person who comes has a full name and a face.
Call 01244 396118Book a time instead
★★★★★Trusted by 200+ local customers

Locked out now

We answer, and we tell you the total

01244 396118
Median 34 minutes to the door across our last 1,412 call-outs. Not a best case — the middle one.
Call — £96 daytime, £148 after 22:00
Totals, VAT included, first hour included, no call-out fee. Parts on top and every part is priced on this site.

Planning work

Upgrades, insurance specs, landlord compliance

Post-burglary upgrades, TS007 3★ cylinders, BS3621 and BS8621 to satisfy an insurer or a fire officer, HMO escape doors, master-key suites, CCTV.
Book a survey or a time slot
Written spec and a fixed quote before anything is ordered. Surveys inside CH1–CH4 are free.

Fee schedule

The price, before you ring

Eight of the ten locksmith sites we studied publish no price at all, and the two that do bury it. Here is ours. Every figure is a total including VAT — there is no call-out fee to add, and since April 2025 showing you anything else would be unlawful.

Daytime

08:00–18:00 Mon–Sat

£96

First hour included. Most lockouts and cylinder swaps finish inside it.

Evening & Sunday

18:00–22:00 · all Sunday

£124

The same engineers, the same van stock. No separate call-out fee.

Night & bank holiday

22:00–08:00

£148

Published because you cannot find this figure anywhere else in the trade.
The price we quote is the price you payAgreed on the phone before we set off, confirmed again at your door, and it includes VAT.
We pick before we drillDrilling forces a lock replacement you did not need. If a lock genuinely cannot be picked we tell you first, and what the replacement costs.
A named engineer, with photo IDYou get the name and the face of the person coming before they arrive.
Card on site, VAT invoice before we leavePaying by card also preserves your Section 75 rights. We think that matters more than it costs us.

After you put the phone down

The next forty minutes

We read eleven locksmith websites and not one of them says a word about what happens between your call and the door opening. That is the stretch where you are most anxious and most likely to ring somebody else. So here it is.

2 min

On the phone

We ask four things: where you are, what the door is made of, whether the key is lost, snapped or inside, and whether anyone is in the house. Then we give you a total.

~34 min

While you wait

You get a text with the engineer’s name and photograph. Wait somewhere lit and safe — a neighbour, a car, the pub on the corner. Do not force a uPVC door: a bowed door is a £30 adjustment, a forced one is a £240 mechanism. If you can, send us a photo of the lock. It is the single thing that most often means we arrive with the right part on the van.

On the doorstep

Photo ID before anything else, every time, without being asked. We confirm the price again before we touch the door.

Getting in

Picks first, always. Non-destructive entry leaves your lock working and costs you nothing beyond the labour.

Before we leave

Card taken at your door, VAT invoice in your hand or your inbox, and the 12-month parts-and-labour guarantee in writing. You also get your cancellation rights in writing — an emergency repair you asked for is exempt from the 14-day right, but anything extra we sold you while we were there is not, and we put that distinction on the invoice.
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