Ruth Halden holds the ICF Professional Certified Coach credential and has logged more than 1,400 coaching hours. She leads the executive work and most of the founder clients, and she is the one who will pick up the phone if you ring the office before nine. Daniel Okonjo joined in 2019 from an NHS service-management post in Bradford; he is an ICF Associate Certified Coach and takes almost all of the career-transition work, which is a specialism rather than a euphemism — he has walked out of a career himself and can say what the first six weeks feel like. Priya Raval is a chartered occupational psychologist and an EMCC Senior Practitioner, and she runs the team programmes and the 360° feedback rounds, because a leadership team needs someone who can read the data as well as the room. Marianne Ottey manages the practice: scheduling, invoicing, purchase orders and the quiet business of making sure a client who has gone silent for three weeks gets a note rather than an invoice. All three coaches are supervised quarterly by an external supervisor, insured to £2m in professional indemnity, and bound by the ICF code of ethics — which is a document you can read, and which we will send you if you ask.