The practice rooms are on the second floor of 14 Park Square East — a Georgian square two minutes from Leeds station, which matters more than it sounds: a client who has to drive across the city and park is a client who arrives already spent. Clients come regularly from Wetherby, Otley, Ilkley, Wakefield, Bradford, Halifax and Skipton, and a steady handful from York on the 09:12. Ruth also works from a consulting room on Montpellier Parade in Harrogate every Wednesday, which suits people who would rather not be seen walking into a coaching practice two streets from their own office — a reason clients give often enough that we stopped treating it as a joke. Everything else happens on video, and that is not a fallback. Roughly a third of our current clients have never sat in either room; several are in London, two are in Edinburgh and one is on a rig rotation in Aberdeen, where a ninety-minute session at 06:00 is the only thing that works. Sessions are the same length, the same format and the same price wherever they happen.

The leadership team programme travels. Priya Raval runs those six half-days wherever the team already sits — Leeds, Manchester, Sheffield and York are all within an ordinary morning, and we have taken the programme as far as Glasgow and Bristol for teams who wanted it done in one place. There is no charge for travel inside West Yorkshire; beyond it we invoice rail at cost and never mileage, and we will always tell you the number before the diary is set. What we ask for is a room with a door that closes and no glass wall onto the office floor, because half of what a leadership team needs to say in those six half-days cannot be said in a goldfish bowl. If your building cannot offer that, say so early and we will hire somewhere neutral and put it on the invoice at cost.

The Park Square building has a lift to the second floor and a level entrance from the square, and the consulting room has a door rather than a partition — if you have an access requirement, tell Marianne when you book and she will confirm the detail rather than guess at it. Street parking on the square is metered until six in the evening, and there is a multi-storey on Wellington Street four minutes away; clients arriving by train walk it in three. Evening sessions run until half past six from Monday to Thursday, which is the slot that fills first, so book those a fortnight ahead. Saturday mornings are possible by arrangement and tend to go to people who cannot take ninety minutes out of a working day without having to explain why. There is no waiting room, deliberately: sessions are spaced so that you never pass the client before you on the stairs.