Not urgent
Book a time
We usually reply within a working day.
Chester, and about twenty miles round it
14 Frodsham Street, Chester CH1 3JJ. Inside CH1–CH4 the median is 34 minutes; Ellesmere Port, Frodsham and Tarporley are typically inside the hour. Beyond that we will tell you honestly whether somebody nearer is a better idea.
After you put the phone down
The next forty minutes
We read eleven locksmith websites and not one of them says a word about what happens between your call and the door opening. That is the stretch where you are most anxious and most likely to ring somebody else. So here it is.
2 min
On the phone
We ask four things: where you are, what the door is made of, whether the key is lost, snapped or inside, and whether anyone is in the house. Then we give you a total.
~34 min
While you wait
You get a text with the engineer’s name and photograph. Wait somewhere lit and safe. If you can, send us a photo of the lock — it is the single thing that most often means we arrive with the right part on the van.
On the doorstep
Photo ID before anything else, every time, without being asked. We confirm the price again before we touch the door.
Getting in
Picks first, always. Non-destructive entry leaves your lock working and costs you nothing beyond the labour.
Before we leave
Card taken at your door, VAT invoice in your hand or your inbox, and the guarantee in writing — along with your cancellation rights.
Locked out, or planning ahead
01244 396118 — answered by our own engineers, never a call centre. Workshop 08:00–17:30 Mon–Fri, 09:00–13:00 Sat.
Contact us