Talk to a person, not a bot′
Questions about tiers, gifting, student rates or your account — we answer everything within one business day.
A person reads every message, usually within one working day and always within two. Account and billing questions get answered first because they are the ones costing you money. If your note arrives over a weekend it is answered Monday morning Pacific — we would rather be slow and right than instant and wrong.
For anything touching your membership, send the email address you joined with — it saves a round trip. For craft questions, the room is genuinely faster than we are: post in the feed and you will usually have three answers before ours arrives, from people who solved the same problem last month.
Switching tiers, updating a card, downloading receipts and cancelling all live in your account and take about twenty seconds. Cancelling never hides behind a phone call. If you cancel by mistake, write to us and we will put the season back exactly as it was.