Someone answers until 8pm
Seven days. If we are with a viewing, leave a number and you will get a call back the same evening.
Tell us what you need
The more you tell us now, the more useful the first call is.
Four numbers worth checking, ours included
Any agent you speak to should be able to give you these four. If they cannot, that is the answer.
If we get something wrong and our own complaints procedure has not fixed it, you can take it to the Ombudsman free of charge. Their decision binds us, not you.
Membership — D04821
Your rent and deposit sit in a separate client account. If the firm failed tomorrow, this scheme returns that money to you.
CMP009471
Our sales and lettings staff hold Propertymark qualifications and the firm is inspected against their conduct rules.
C0294381
Estate agency is supervised for money-laundering. It is why we ask for ID before an offer, and why we cannot skip it.
XZML00000148294
Our complaints procedure, in full
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Most orders arrive within 3–5 working days.
Yes — within 30 days of purchase, no questions asked.