Every rate we charge, on one page
£78
£46
£96
12%
£132
Free
- 015 min
You ring
One of us answers, not a call centre. We ask what it is doing and how long it has done it. - 02
A time, not a window
A named hour, and a text the morning of with the engineer’s name and photo. - 0315 min
We look before we quote
The price is agreed at the door and written down before any work starts. - 04
The work
Dust sheets down, boots off, and the old parts left for you to see. - 0510 min
Signed off
Job sheet completed, certificate issued where one is due, and a copy for you.
What people ask about the bill
The four we are asked on nearly every first telephone call.
For most of them, yes. A tap washer, a tripped circuit, a radiator that will not balance — all inside the hour, and the hour includes getting there. We do not start the clock when we park.
We carry the common ones. If we have to fetch something we do not charge you for the travel, only for the part at trade plus twelve per cent, and we leave the supplier invoice with you so you can see what trade actually was.
No. Quotations are free and fixed in writing before anything is ordered. If the quote turns out to be wrong because of something we could have seen on the day, that is our problem and not yours.
Labour for twelve months — if the same fault comes back inside the year we come back and it costs you nothing. Parts carry the manufacturer’s own warranty, which is usually longer, and we register it in your name on the day.
Get a price before anyone opens a toolbox
- Answering
- 7am–9pm, seven days
- Call-out fee
- None
- Labour guarantee
- 12 months
- Gas Safe
- 512847