Eight kinds of work
Emergency repairs, boilers, radiators, bathrooms, taps and pipework, drains, hot water and landlord checks. Each one comes with the price first, a named engineer and a written note of what was done.
Burst pipes, leaks through a ceiling, a stopcock that will not close. A person answers the line, tells you the call-out fee and the usual arrival time, and the van sets off.
Annual boiler services, repairs and replacements, with a written quote for any new boiler. All gas work is done by a Gas Safe registered engineer, who shows the card at the door.
Cold spots, noisy radiators and slow-to-heat rooms. We balance, bleed, swap valves and, when the system really needs it, power flush it, and say so when it does not.
A shower swap in a day or a whole new bathroom in a fortnight, with every line of the price on paper before the first tile comes off.
Dripping taps, running cisterns, leaking valves and tired pipework. We fix it the first time where we can and show you the old part.
Blocked sinks, toilets and drains, cleared with the right tool and checked with a camera so you know the cause and not only the symptom.
No hot water, a tired cylinder or poor pressure. We test, repair or replace the cylinder, immersion heater and controls, and explain what we find.
Annual gas safety checks with a record for your tenants, plus smoke and carbon monoxide alarm checks and simple legionella advice, booked by the property.
Where we work
Pick your area to see the usual arrival window, whether the zone has a travel charge, and how nights are covered. Sample coverage for a fictional firm.
Sample coverage for a fictional firm: postcode areas HB1 to HB9 around Hollinbrook.
| Time of day | Rate | Usual arrival |
|---|---|---|
| Office hoursNowMon to Fri 08:00 to 18:00, Sat 08:00 to 13:00 | Standard rate | 60 to 90 minutes |
| Weekday eveningsMon to Fri 18:00 to 22:00 | Evening rate x1.5 | about 90 minutes |
| WeekendsSat after 13:00, all day Sun, until 22:00 | Weekend rate x1.5 | about 90 minutes |
| NightsEvery night, 22:00 to 07:00 | Night rate x2 | about 2 hours |
| Bank holidaysEvery bank holiday, all day | Holiday rate x2 | about 2 hours |
Sample coverage for a fictional firm. The postcode areas HB1 to HB9, their neighbourhoods, the times and the travel charge are all invented.
Check the card
Anyone can say they are qualified. Here is what the real card or registration looks like, and how to check it before you let someone in.
Check the number online before you let anyone in
Front of the card: check the photo, the name and the licence number.
Be polite and firm: say you will rebook once you have checked. A genuine engineer will understand.
We can tell you what a registered engineer should be able to show you, and send one. 01632 960 612
Report gas work by someone who is not on the register to the Gas Safe Register, and other trading problems to Trading Standards through Citizens Advice (as reported by those bodies). General information, not legal advice.
Smell of gas or a carbon monoxide alarm? Leave the building and ring 0800 111 999 (the gas emergency number, as reported by National Gas), and 999 if anyone feels unwell. Do not wait for anyone to turn up first.
WaterSafe says over a quarter of people have been scammed by rogue plumbers (as reported by WaterSafe).
By law gas work must be done by a registered engineer. The card shows a 7-digit licence number (as reported by the Gas Safe Register).
A WRAS-approved tap or valve tells you about the product. It says nothing about the person fitting it.
Every name, number and date on this card is a sample, and the card design is invented. Rules change: check the official registers. General information, not legal advice.
Plumber or gas engineer?
A plumber works on water: taps, pipes, cisterns, radiators and drains. Anyone who works on gas, including a boiler, a gas hob or a gas fire, must be on the Gas Safe Register by law (as reported by the Gas Safe Register). Many plumbers hold both. Ask which one the job needs.
“Approved plumber” has its own meaning for water work. As reported by WaterSafe and Logic4Training, WaterSafe is the public directory of approved plumbers, WIAPS is a membership scheme for plumbers run by Water Regs UK, and WRAS tests fittings, not people. Check the directory, not a sticker on a van.
Describe it when you ring and Aisha will say who should come, what it is likely to cost and how soon.