Every star counted
All ten sample reviews, the three-star ones included, with our replies. Filter by the kind of job, and see which zone you are in.
“A pipe went under the bathroom floor on a Sunday night. Aisha on the phone told us where the stopcock was, and the van was with us in under an hour. The call-out fee was said out loud before they set off.”
“The annual service took about fifty minutes. He showed me his card at the door and the readings afterwards, and did not once try to sell me a new boiler.”
“The kitchen drain was fully cleared and the camera clip was really useful. The van came at the end of the window and I lost most of a morning.”
Thank you, Elena. We now text a thirty-minute warning when the van leaves the job before yours, and ring you if a window is going to be missed.
“Gas safety record, alarm checks and a sheet for the tenant in one visit. The record was in my inbox the same afternoon.”
“A written bathroom quote with every line, including taking the old suite away. The final bill matched the quote.”
“The tap and valve were swapped neatly. The van blocked our neighbour for an hour, which caused a bit of friction on the street.”
Sorry, Sofia. Our booking form now asks about parking so the van goes where it blocks nobody.
“No hot water on a Tuesday morning. A new element and thermostat, and showers by the afternoon.”
“A power flush and two new valves. The house is warmer and quieter. I would have liked the flush shown as its own line on the quote.”
Thank you, Dimitra. A power flush is now its own line on every quote.
“A burst pipe in the loft at 1 am. They talked us through turning it off, arrived inside the time we were told, and the ceiling dried out without a stain.”
“They told us it would take eleven working days and it did. The stage plan on the fridge door meant we always knew what came next.”
How we count. Every review is shown, the three-star and four-star ones included, with our reply where we gave one. Nothing is removed. The score is a plain average of every star. All the reviews here are sample reviews written for a fictional firm, not real customers.
Why we reply in our own words. In a US survey of 1,002 adults, 74% said they want reviews from the last three months, and about half are put off by templated replies (as reported by the BrightLocal Local Consumer Review Survey 2026, US sample). So the dates stay on every card, and each reply is written for that customer.
Where we work
Pick your area for the usual arrival window and any travel charge.
Sample coverage for a fictional firm: postcode areas HB1 to HB9 around Hollinbrook.
| Time of day | Rate | Usual arrival |
|---|---|---|
| Office hoursNowMon to Fri 08:00 to 18:00, Sat 08:00 to 13:00 | Standard rate | 60 to 90 minutes |
| Weekday eveningsMon to Fri 18:00 to 22:00 | Evening rate x1.5 | about 90 minutes |
| WeekendsSat after 13:00, all day Sun, until 22:00 | Weekend rate x1.5 | about 90 minutes |
| NightsEvery night, 22:00 to 07:00 | Night rate x2 | about 2 hours |
| Bank holidaysEvery bank holiday, all day | Holiday rate x2 | about 2 hours |
Sample coverage for a fictional firm. The postcode areas HB1 to HB9, their neighbourhoods, the times and the travel charge are all invented.
Book a visit, or ring and ask Aisha when the van can be with you.