The call-out fee, said first
You hear £75 (sample) when you book, with the first 30 minutes of finding the fault included, before the van sets off.
Brimwell
Plumbing & Heating
Brimwell Plumbing & Heating
Turn it off firstSmell of gas or a carbon monoxide alarm? Leave the building, then ring 0800 111 999. If anyone is in danger or hurt, ring 999. Edit Template
Plumbing and heating · 24/7 emergency line · Hollinbrook, England
Water off, heat on, fixed properly
A local plumber and heating engineer with a person on the emergency line at any hour. You hear the call-out fee and the usual arrival time before the van leaves, and bigger jobs are priced on paper, line by line.
Office open now
Gas Safe card at the doorCheck it before anyone comes in
What is happening?
Tap what is wrong. The steps, our arrival time and a sample price follow.Urgent: ring nowWater you cannot stop
Do this now
- Turn the stop tap off, clockwise. It is often under the kitchen sink.
- Open the cold taps to drain the pipes, and switch the heating off.
- Stay clear of wet sockets. Fuse board off only if you can reach it dry.
When we can be thereUsual arrival 60 to 90 minutes (sample)Office open until 18:00 · Standard rate
What it may cost, sample£160 to £255Call-out £75 with the first 30 minutes in, then £60 an hour (standard rate). VAT included.
The visit usually coversWater made safe, the leak found, a repair or a safe temporary fix, and a written note.
Sample times and prices for a fictional firm. General information, not a quote or a diagnosis. Someone in danger or hurt? Call 999 first.
If it is happening now
Safe first steps, before anyone arrives
Pick what is going on. You get three safe steps, what not to do, and the right number to ring. For information only: if anyone is in danger, call the emergency services first.
Water you cannot stop
A burst pipe, a leak through a ceiling or a stopcock that will not turn.
- Turn the stopcock offTurn it clockwise until it stops. It is usually under the kitchen sink, or where the pipe comes into the house.
- Open the cold tapsRun them until they stop, and flush a toilet once. Switch the heating and any immersion heater off so they do not run dry.
- Make it safe indoorsMove valuables, catch drips in a bucket and keep clear of wet sockets. Switch the electricity off at the fuse board only if you can reach it without standing in water.
Please do not
- Touch electrics with wet hands, or while standing in water
- Use the boiler or an immersion heater if water has reached it
- Wait to see if it stops by itself
Call 01632 960 612
Someone is in danger or hurt? Call 999 first.
Safe first steps only, for information. This is not a substitute for the emergency services or for a qualified engineer, and it is not legal or professional advice.
Our price promise
The fee first, and no surprises
Most people ring a plumber when something has already gone wrong. So we say the cost first, in plain words.
Bigger work on paper
Bathrooms, boilers and anything over a few hours are priced line by line, with the VAT shown on its own, before any work starts.
No pressure, ever
No cash at the door before the work and no “today only” prices. Take a day, compare quotes, and ask us anything.
Open now, until 18:00Usual arrival 60 to 90 minutes (sample)Standard rateNext free visit: tomorrow, 08:00 to 10:00
Burst pipesLeaking tapsBoiler servicesBlocked toiletsCold radiatorsShower swapsHot water tanksFrozen pipesLandlord checksStuck stopcocks
A local firm
Four people, one phone number
Dan, Maria, Tomasz and Aisha cover the same patch every day. You get the same voice on the phone, an engineer who texts when the van leaves the job before yours, and a written note of what was done before they go.
24hour emergency line
30minutes included in the call-out
2hour arrival windows
1written quote before bigger work
What we do
From a dripping tap to a whole bathroom
Eight kinds of work, one team, and the same promise on each: the price first, the work done properly, the mess cleared up. Sample services for a fictional firm.
Open all day and night
Emergency repairs
Burst pipes, leaks through a ceiling, a stopcock that will not close. A person answers the line, tells you the call-out fee and the usual arrival time, and the van sets off.
Call-out £75, 24/7Serviced, repaired and replaced
Boilers and heating
Annual boiler services, repairs and replacements, with a written quote for any new boiler. All gas work is done by a Gas Safe registered engineer, who shows the card at the door.
New boilers quoted in writingWarm all the way across
Radiators and power flushing
Cold spots, noisy radiators and slow-to-heat rooms. We balance, bleed, swap valves and, when the system really needs it, power flush it, and say so when it does not.
Quoted after a quick checkOne price, in writing
Bathrooms and showers
A shower swap in a day or a whole new bathroom in a fortnight, with every line of the price on paper before the first tile comes off.
A written, line-by-line quoteThe small jobs that keep a house dry
Taps, toilets and pipework
Dripping taps, running cisterns, leaking valves and tired pipework. We fix it the first time where we can and show you the old part.
Call-out £75, first 30 minutes includedCleared, and checked with a camera
Drains and blockages
Blocked sinks, toilets and drains, cleared with the right tool and checked with a camera so you know the cause and not only the symptom.
Call-out £75, camera check on requestHow it works
From a call to a dry, warm house
- Call or bookRing the 24/7 line or pick a two-hour window. We tell you the call-out fee first.
- We arrive in the windowYour engineer texts when the van leaves the last job, and shows the ID card at the door.
- Quote on paperYou see the price and what it covers before any work starts.
- Fixed and tidiedThe work is finished, the area cleaned and the paperwork sent the same day.
Customers say
In their own words
An average of 4.6 from 10 sample reviews, shown with the ones that were not five stars.
6 days ago
Water off in forty minutes
“A pipe went under the bathroom floor on a Sunday night. Aisha on the phone told us where the stopcock was, and the van was with us in under an hour. The call-out fee was said out loud before they set off.”
Hannah · Emergency repairsSample review
2 weeks ago
Serviced, and nothing upsold
“The annual service took about fifty minutes. He showed me his card at the door and the readings afterwards, and did not once try to sell me a new boiler.”
Marcos · Boilers and heatingSample review
4 months ago
Calm on a bad night
“A burst pipe in the loft at 1 am. They talked us through turning it off, arrived inside the time we were told, and the ceiling dried out without a stain.”
Nikos · Emergency repairsSample review
Good questions
What people ask first
Short, honest answers. Ask us anything else when you ring.
Not for bigger work. For a repair we tell you the call-out fee when you book. For a bathroom, a new boiler or other larger jobs, you get a written quote before any work starts, and you can say no (sample policy).
A person answers the 24/7 line, and the usual arrival time for the time of day is shown at the top of every page (sample). In bad weather it can take longer, and we will tell you honestly rather than promise a time we cannot keep.
By law, gas work can only be done by a Gas Safe registered engineer, and every engineer carries a photo ID card with a licence number. Check the front and the back of the card, or look the number up on the Gas Safe Register (as reported by the Gas Safe Register). Our sample card is on the About page.
Services booked online or by phone usually carry a 14-day right to cancel, but if you ask us to start work inside that window you pay for the work done, and urgent repairs are treated differently (as reported by Which?). This is general information, not legal advice, so read the terms you are given.
Something wrong right now? Ring us.
A person answers, tells you the call-out fee and the usual arrival time, and talks you through the safe first steps while the van is on its way.