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Shop hours

Delivery and aftercare

Plants leave the shop on Monday, Tuesday and Wednesday. Order before 2pm on a dispatch day and it goes out the same day. After that, it waits for the next one. Delivery is £6.95.

Next dispatch

Checking the calendar…

  1. Mon (dispatch day)
  2. Tue (dispatch day)
  3. Wed (dispatch day)
  4. Thu
  5. Fri
  6. Sat
  7. Sun

Cold-weather hold. From November to March we may hold an order for a day or two if a hard frost is forecast on the route. We'll use the email on the order before we do. This is sample policy copy for the demo.

Will you deliver here?

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After it arrives

Open the box the day it arrives. Take the plant out of any sleeve so it can breathe. Don't repot it this week. Check the compost with a finger before you water — the journey may have left it wetter than you expect. Keep it off the radiator and out of a cold porch overnight.

Questions

When do you dispatch?

Monday, Tuesday and Wednesday only, for orders placed before 2pm. Thursday to Sunday orders go on Monday.

What if it arrives damaged?

Sample wording. If a plant arrives damaged, tell us within 48 hours of delivery with a photo of the plant and the packaging. In this sample policy we'd replace it or refund the plant. This is example copy for the demo, not a contract.

Do you deliver in a frost?

We'd rather hold a plant in the shop than send it into a frozen van. From November to March, watch for a delay of a day or two. The cold-weather note above is the sample rule.

Can I collect instead?

Yes. Collection from 14 Moss Lane is free. The demo checkout assumes delivery so you can see the £6.95 line.