Here to help

How can we help?

Find a guide, ask the community, or send a private request to the FastSites team. Choose the route that fits your question.

Talk to the support team

For a website issue, account question or anything that needs a private conversation.

Read replies and add an update to your existing ticket. Keeping one conversation together helps the team follow your issue.

We respond within 21 hours of submission, seven days a week.

Read a walkthrough, learn from other owners, or check for a service issue.

What are your support hours?

Mon–Sun, 8am–8pm UK · 10am–10pm Eastern European time. Messages outside those hours are answered during the next support window.

My site is down — what do I do?

Email support with "URGENT" in the subject. Downtime issues are picked up first and usually resolved within the hour.

Do you offer phone support?

Premium plan clients get a direct callback line. Everyone else can book a call from the contact page.

Support options for your plan

Every plan includes support. Higher tiers move your request up the queue; website changes and custom work are priced separately.

The included support level on Mini and Standard.

Included with Premium. Mini and Standard customers can add priority queue handling in their dashboard.

£39/year£5/month

Have a question before joining FastSites?

Use this form for a general enquiry. For help with an existing account or website, create a private support ticket above.

Pick the closest match. You can add the details next.

Signed in already? A support ticket comes straight to us. Open a ticket