This policy explains how artificial intelligence is used in FastSites and how to use our AI-assisted features responsibly. Read it alongside our Terms and Conditions and Privacy Policy.
1. Where we use AI
FastBot is an AI-assisted support tool, not a human member of our team. It helps you find information about FastSites and suggests practical next steps. We also use AI tools to assist with website content and design work, as described in section 8 of our Terms and Conditions.
2. Check important answers
AI can misunderstand a question or produce information that is incomplete, inaccurate or out of date. Check important details against the relevant product page, your checkout summary and your agreement. An AI answer is not confirmation that a payment, refund, account change or support request has been completed. Contact our team where you need a confirmed decision or a person to look into a problem.
3. Your information
To generate a reply, your question and relevant conversation context may be processed by the AI service providers used by FastSites. Support conversations may be stored to provide chat history and follow-up support. The purposes, retention periods, international-transfer information and your data rights are described in our Privacy Policy.
Share only what is needed to explain your question. Do not enter passwords, two-factor codes, payment-card details, private keys or sensitive information about yourself or another person.
4. Content and responsible use
Review generated copy, images and suggestions before using them, including factual claims and whether you have permission to use any supplied material. Do not use our AI features to generate unlawful, deceptive or harmful content, impersonate someone, or attempt to access another customer’s data.
Ownership and licensing of website work are covered by our Terms and Conditions. AI assistance does not remove the need to respect third-party intellectual property.
5. A human route to help
If an answer seems wrong, you need help with your account, or you have a question about AI and your data, contact hello@fastsites.app or visit Support. Include the relevant answer or conversation reference, but not passwords or payment details. We may update this policy as our AI-assisted features change.