FAQ
Keys, products, alarms, and what a miss looks like.
If your question is about a price, the calculator is more accurate than a paragraph. These are the other ones.
8 questions
Do we have to be in?
No. Most regular clients leave a key in a coded box or with a neighbour. We sign keys in and out of a book in the van, and we text when we lock up.
What products do you use?
Unscented castile for surfaces, a clear vinegar mist for glass and limescale, and a neutral cream for ovens. If you want your own products, leave them out and we will use those instead.
Are you insured?
Yes. Public liability to £5 million, and every cleaner is employed by us — not a marketplace substitute. We carry the insurance certificate to the first visit.
What if something is missed?
Tell us within two working days and we come back to put it right. No debate about whether a tap ‘counts’. If we were there, it counts.
Do you bring equipment?
Yes. If you would rather we use your hoover because of the stairs, say so on the form. We will not arrive and ask to borrow cloths.
How do offices work around the team?
We prefer an empty room. Early slots from 6:30 and evening slots after 18:00. Kitchens can be done at lunch if the floor is small.
Is a deep clean just a longer weekly visit?
No. A weekly visit maintains. A reset includes scale, skirtings, appliance interiors, and the tops of wardrobes. See the deep-clean page for the room list.
Do you cover outside Seabrook?
Harbour Ward, North Dunes, Old Market, the Glassworks, West Quay, and Saltmere. Further out, ask — we sometimes do a one-off if the diary is already in that direction.
No question matches. Try “keys” or “offices”, or ask us directly.
Next visit
Tell us the place. We’ll tell you the morning.
Most first visits are inside two days. If the diary is full, Lewis says so rather than inventing a slot.
