The site should be as easy to use as the room is to enter.

You can read it, tab through it, and nothing on it moves. If something still gets in the way, write and say so.

Reading: Body text is set at a comfortable size, with space between lines. Text and button colours are chosen to meet WCAG AA contrast, and every page reflows to a narrow screen without sideways scrolling.
Motion: Nothing on this site moves. There is no opening animation, and no sliding, fading or scrolling effects, so there is nothing to switch off.
Keyboard and focus: Every page has a skip link. Menus, buttons, and the enquiry form work from the keyboard. The focus ring stays visible and is not hidden under the header.
The enquiry form: Fields have visible labels. The message is optional. Please do not put sensitive clinical details in it. A reply, in a live practice, would come within two working days — the form is not an emergency line.

Found something hard to use? Say so in an enquiry, or by email, and it will be looked at.