Email & support

Your business name. A human helping hand.

Bring your business name to every message and find help when questions come up. Business email is included with Premium.

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At a glance

The short version

  • Chat guidance for quick answers
  • Dedicated email support
  • Business email on Premium
Two ways we help

Professional outside. Supported behind the scenes.

Get quick guidance from chat, and reach the team by email when your question needs a person.

Business email

An address at your own domain. Included with Premium.

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Advanced chat assistance

Find useful answers and guided next steps without digging through help pages.

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Dedicated support

Reach the FastSites team when a question needs a human answer.

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Start with a quick answer. Stay for a human conversation.

Some questions need a simple next step; chat can help you find it. When you need someone to look more closely, dedicated support gives you a direct route to the team.

Both sit alongside an inbox that carries your own business name.

Questions

People also ask

Does a site backup cover my email?

No. A site backup saves your website. Your email inbox, your domain registration and your social media accounts are separate.

What if something breaks?

Stop editing, open Backups in your dashboard and restore the copy from before it broke. Or contact support.

Let’s keep it simple

A little guidance before you choose?

Tell us what you need from your website. We’ll help you find the right starting point.

Talk to our team

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